Support Policy

At Altaqan.com, customer satisfaction is our priority. We are committed to providing prompt and helpful support to ensure a smooth shopping experience.

Customer Support Hours

Our customer support team is available during the following hours:

• Saturday – Thursday: 9:00 AM – 9:00 PM (Bangladesh Time)
• Friday: Limited support availability

Responses may take longer during public holidays or special promotional periods.

Support Channels

Customers can contact us through:

• Website Contact Form
• Email Support
• Facebook Page Messenger
• WhatsApp Support
• Phone Call (if available)

We aim to respond to all customer inquiries as quickly as possible.

Order Support

Customers may contact us regarding:

• Order placement assistance
• Order status updates
• Shipping and delivery inquiries
• Product information
• Return and refund requests
• Payment-related questions

Please provide your order number when contacting support to help us assist you faster.

Response Time

Our typical response times are:

• WhatsApp & Facebook Messenger: Within 1–6 hours
• Email: Within 24–48 business hours
• Contact Form Requests: Within 24–48 business hours

Response times may vary depending on inquiry volume.

Product Information

We strive to provide accurate product descriptions, images, and specifications. If you have questions about any product before purchasing, please contact our support team for clarification.

Returns, Refunds, and Replacements

Requests related to returns, refunds, or replacements will be handled according to our Return & Refund Policy. Customers may be asked to provide photos, videos, or other supporting information to facilitate the review process.

Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and shipping information
• Reviewing product details before purchase
• Inspecting items upon delivery
• Reporting any issues within the applicable return or replacement period

Abuse of Support Services

Altaqan.com reserves the right to refuse support to individuals who engage in abusive, threatening, fraudulent, or inappropriate behavior toward our staff or systems.

Policy Updates

We may update this Support Policy from time to time. Any changes will be posted on this page with the revised effective date.

Contact Us

For support or assistance, please contact us through the official communication channels listed on Altaqan.com. We are committed to helping you resolve your concerns as efficiently as possible.